Last updated: May 2026
HouseHub (“HouseHub”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the HouseHub website, applications, and services (together, the “Platform”). We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using the Platform, you agree to this Privacy Policy. This Policy is part of, and incorporated into, our Terms of Service.
We have appointed a Privacy Officer who is responsible for our compliance with this Policy and applicable privacy laws. You can reach our Privacy Officer at privacy@househub.ca (see Contact below).
“Personal information” means information about an identifiable individual. It does not include business contact information used solely to contact you at work, or information that has been anonymized or aggregated so that it can no longer be associated with you. This Policy applies only to personal information.
We collect, use, and disclose your personal information with your consent, which may be express or implied depending on the sensitivity of the information and the circumstances. By providing information to use the Platform, you consent to our handling of it as described in this Policy. For some purposes — such as sending you marketing messages — we will ask for your express consent. You may withdraw your consent at any time, subject to legal and contractual limits, by changing your settings, unsubscribing, or contacting our Privacy Officer; if you withdraw consent, we may be unable to provide some or all of the Platform.
The Platform is not intended for minors. You must be the age of majority in your province or territory to create an account. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will delete it.
We collect the following types of personal information.
Information you provide to us.
Payment information (Professionals). If you purchase a paid subscription or boost, payment is processed by our payment processor, Stripe. We do not store full payment card numbers; we store limited references (such as a customer or subscription identifier, plan, and status) needed to manage your billing.
Information we collect automatically.
Information from third parties.
We use personal information to:
To interpret your searches and Job Requests and match them to relevant services and Professionals, we send the text of your query or Job Request to third-party AI providers, including OpenAI, which generate embeddings and matching results on our behalf. We use these providers under agreements intended to protect your information, and your queries are not used to advertise to you. This processing may occur outside Canada (see International Transfers). Please avoid including sensitive personal information in free-text searches or Job Requests.
We use cookies and similar technologies to keep you signed in, remember your location and preferences, secure the Platform, and understand how it is used through our own first-party, privacy-respecting analytics. We do not use advertising or cross-site tracking cookies. For details, including the specific cookies and storage we use and how to manage them, see our Cookie Policy.
We do not sell your personal information. We disclose it only as described in this Policy:
We rely on trusted third-party service providers to operate the Platform. They are authorized to use your personal information only as needed to provide services to us. They include:
Some of our service providers store or process information in the United States or other countries outside Canada. As a result, your personal information may be subject to the laws of those countries and accessible to their courts, law enforcement, and authorities (for example, under U.S. law). We take reasonable steps, including contractual measures, to require our providers to protect your information at a level comparable to this Policy.
We use reasonable physical, administrative, and technical safeguards to protect personal information, including encryption in transit and at rest and access controls. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You also play a role: keep your account access secure, review your account for unexpected activity, and sign out on shared devices.
We keep personal information only as long as needed for the purposes described in this Policy and to meet legal, accounting, and dispute-resolution requirements. When information is no longer needed, we delete it or anonymize it. Note that public content such as reviews may remain on the Platform after you close your account, and we may retain certain information to comply with the law, prevent fraud, resolve disputes, and enforce our agreements.
Subject to applicable law, you have the right to:
To exercise these rights, contact our Privacy Officer at privacy@househub.ca. We may need to verify your identity before responding. We will respond within the time required by law. Some information may be exempt from access or deletion (for example, where it would reveal another person's information or where we are required or permitted by law to retain it).
Some information is public by design. Professional profiles, business details, portfolio images, and reviews are visible to anyone using the Platform and may be indexed by search engines. Please be thoughtful about what you include in public content.
The Platform may link to third-party websites and services that we do not control. This Policy does not apply to them; please review their privacy policies before providing personal information.
We may update this Policy from time to time. If we make material changes, we will post the updated Policy and update the “Last updated” date and, where appropriate, notify you. Your continued use of the Platform after changes take effect means you accept the updated Policy.
To contact our Privacy Officer or ask about this Policy:
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Privacy Commissioner of Canada or to your provincial privacy regulator.